Frequently Asked Questions
Everything you need to know about shopping with Lively
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout for those who need their fashion finds sooner.
What is your return policy for apparel and accessories?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a full refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own to ensure the perfect fit every time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Are your products ethically sourced?
Yes, we are committed to high quality and ethical standards. We partner with manufacturers who prioritize fair labor practices and sustainable material sourcing.
Can I track my order once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.