Returns & Exchanges
At Lively from Best Buy Health, we want you to feel confident in your purchase; that is why we offer a 30-day money-back guarantee on all fashion-forward health accessories and devices. If you are not completely satisfied, you can return your item in its original condition for a full refund or exchange.
Initiate Your Return
Log into your Lively account portal or contact our Customer Care team to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack Your Items
Securely place the item in its original packaging, including all manuals, accessories, and the provided packing slip to ensure a smooth processing experience.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized shipping carrier location; we recommend keeping your tracking receipt for reference.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing